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Shopping Basket
Note: All prices in US Dollars
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Return Policy Your merchandise will be shipped from the factory in good order. If goods are damaged in transit or a shortage is claimed, you the customer must notate this on the freight bill at the time of delivery. For both visible and concealed damage, it is the customer's responsibility to contact the delivering carrier and request them to make an inspection. The customer must contact the local UPS office within 5 business days of receipt of the product to have an inspection made and file a claim. UPS small package shipments sometimes get split in transit. Please wait three days before filing a claim.
All Returns require a RGA (Return Goods Authorization)/Credit Memo Return (CMR) number. Orders that have been shipped cannot be cancelled and costs for round-trip shipping will be deducted from refunds if orders are refused. Orders that are refused are still considered returns, and as such, the restocking fee and shipping costs both ways will be incurred. Refunds will be processed once products are returned to the distribution center. Refunds will be processed in the form of payment used on the original order. Please allow 1 or 2 billing cycles for the credit to appear on your statement. Refunds will include product and tax amount only. All returned items shall be unused and in their original condition, in their original cartons and wrappings. To return your shipment follow this procedure:
Delivery Refusal A delivery should never be refused. Open the carton and inspect the contents to check that the item itself has not been damaged. If your order is damaged, accept the package and follow the Return Policy procedures outlined above. Do not refuse the order based only on an external inspection of the packaging.Cancellations Once the order has been processed, it cannot be changed or cancelled.
Should an item need to be returned for whatever reason, as outlined in our Return Policy, the customer is responsible for round-trip shipping and restocking fees, which will be deducted from the customer’s refund. Any of the following situations will be considered returns and are subject to our Standard Return Policy: |
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customerservice@petheavenexpress.com |
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